Terms of Service and Network Management Practices
The bandwidth you purchase (your service package or nominal bandwidth) is the MAXIMUM bandwidth available to you. Unless you have purchased a Committed Bandwidth service that specifically guarantees a fixed bandwidth, such as a T-1 circuit, your nominal bandwidth is not a guaranteed bandwidth. La Ward will make its best effort to transmit your data in a timely fashion, however, La Ward does not guarantee you that you will be able to use you entire nominal bandwidth at any given time. This is referred to as "best effort" service.
La Ward strives to make your total nominal bandwidth available for you to use within our network. La Ward cannot control bandwidth available, congestion, or service quality on those parts of the Internet beyond our network.
We size our Internet services by the bandwidth demand of all our customers, including your service, based on best-of-breed engineering practices. Service is provided equally to all customers, and every customer's data has an equal chance to be served.
Service is provided equally to all customers and to all Internet services, protocols, sources, or destinations on the Internet such as websites, e-mail servers, etc.
When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet. If the bandwidth demand of all customers at the network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services other than Committed Bandwidth services are "shared services" used by many customers.